FAQs

How can I contact Bulqio?

You can email us at bulqiostore@gmail.com and our customer support team will be happy to help you with anything you need.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship from international partner warehouses, including locations in Asia and the United States, depending on product availability.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us within 12 hours of placing your order. Requests made after this time may not be possible.
Once received, eligible items can still be returned according to our return policy.

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

All payments are processed securely.

When will my order be processed?

Orders are processed Monday through Friday.
Please allow 1–3 business days for processing. Orders are shipped shortly after processing.
We do not ship on weekends or public holidays.

How long will it take to receive my order?

Due to international shipping and high demand, delivery times typically range between 2–4 weeks, depending on your location.

What if I don’t receive my order?

If your order does not arrive within 30 days after shipping, please contact us and you will be eligible for a full refund.

Will I be charged customs duties or taxes?

Prices displayed on our site are shown in USD and are tax-free.
Depending on your country, you may be responsible for customs duties, taxes, or import fees upon delivery. These charges are determined by your local customs office and are the customer’s responsibility.
We are not responsible for delays caused by customs.

How do I return an item?

To start a return, please contact us at bulqiostore@gmail.com.
Return instructions and the return address will be provided after your request is approved.

What if my item is defective, incorrect, or damaged?

If you receive an item that is defective, damaged, or incorrect, please contact us immediately.
Include your order number, photos of the item, and a brief explanation so we can resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to the original payment method.
Once approved, refunds typically take 7–10 business days to appear, depending on your bank or card provider.
If you haven’t received your refund after this time, please contact your bank or reach out to us for assistance.